March 7th, 2007

max

on metrics...

So this is the link that I am always pointed to, whenever there is any sort of a conversation about "number of users" with Fedora. It's an interview that Mark Shuttleworth gave to Red Herring, dated December 29th, 2006.

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http://redherring.com/article.aspx?a=20497

Q: What about growth in adoption rates, any kind of numbers that you can give me?
A: We know now that there are probably at least 8 million [Ubuntu] users.

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And then they move on to another question.

So here's my question for anyone who is In The Know. Where does that number come from? Can you please give us some context?

And here's my question for the interviewer. How can you not follow up that question by asking for a bit of context? Seriously? You're going to let someone get away with an answer as heavily hedged as "probably at least" and then not dig a bit deeper?

I don't necessarily enjoy tracking all of the Fedora usage, but it is a necessary evil. We spend tons of time, energy, and money developing Fedora, and it's our responsibility to do the best we can to understand what the fruits of that labor are. I'll also be the first to say that with things like user statistics, you can never get it 100% right, all you can do is try to reduce the unknowns as much as possible and be honest about the grey areas.

And I believe that we do an honest, transparent job of this in Fedora. And it really bothers me when people look at our numbers, and look at the places where we acknowledge the potential flaws in our methods, and then flame us. Not everyone does, but enough people do to actually get me to write this blog post.

I ask myself -- why would people rather see a claim like "8 million Ubuntu users" with ZERO explanation, than our Fedora statistics that actually try to talk about where this stuff came from?

In the OSS world, which prides itself on transparency, I find this baffling.